Trainer Hotel Distribution Systems (m/f/x)

Independent hotels and strong brands

BWH Hotels is an international hotel group with a global network of around 4,300 hotels in almost 100 countries worldwide. It forms the umbrella for the three brand families WorldHotels™, Best Western® Hotels & Resorts, and SureStay® Hotels, with a total of 18 individual brands.

You are passionate about turning complexity into clarity?

We are hiring a Trainer Hotel Distribution Systems (m/f/x) to join our family to be located in either Germany, Netherlands or the United Kingdom.

In this role, you’ll empower hotels around the world to use our systems with confidence, curiosity, and a mindset for continuous improvement. As part of our global HDS (Hotel Distribution & Support Services) team, you’ll create learning experiences that truly help people grow — from onboarding new properties to shaping advanced trainings that drive smarter revenue decisions.

If you love bringing structure to chaos, enjoy connecting with teams across cultures, and want your work to make a visible impact every single day, this might be your next great adventure.

When working with us, you will enjoy*:

• Regular, though flexible working hours & the freedom to work remote (or elsewhere)

• Access to Mental health program and our Wellness Platform Lifespeak

• Employee and Friends & Family rates at all BWH Hotels (WorldHotels, Best Western, SureStay Hotels, and sub-brands)

• Various training and development possibilities

• An amazing working culture and the best colleagues in the world

*additional benefits might apply in different countries

The main functions of the position are:

1. Design & Deliver Global System Training Programs
   Develop, maintain, and deliver system related trainings for SynXis CRS as well as other products offered by BWH Hotels, for internal teams and hotels, including webinars, in‑person sessions, structured learning paths, and eLearning modules.

2. Create Engaging Learning Materials
   Produce manuals, quick guides, SOPs, reference materials, and video tutorials; ensure content is always up to date with system enhancements and industry best practices.

3. Drive System Adoption & Performance Excellence
   Identify usage gaps, analyze configuration issues, and provide training that improves revenue impact, reduces errors, and strengthens hotel self‑sufficiency.

4. Partner Across Functions
   Collaborate closely with HDS, Revenue Management, Product, Support, and Onboarding teams to ensure alignment, share best practices, and stay ahead of product updates.

5. Track Learning Impact
   Monitor training attendance, completion, results, and adoption metrics; report measurable improvements to leadership.

6. Support Onboarding of New Hotels
   Deliver structured onboarding journeys for new properties and their teams (virtual and onsite).

7. Champion Quality & Consistency
   Maintain version control, ensure clear documentation, and contribute to the development of global training standards.

Experience & Education

• Typically 3–5 years of experience in hospitality systems training, CRS/PMS support, revenue management, or hotel operations.

• Bachelor’s degree in hospitality, business, or a related field (preferred, not required).

Training & Content Development Skills

• Proven experience developing and delivering:

  • Instructor‑led training (virtual and in‑person)

  • Live system demos / webinars

  • eLearning modules

  • SOPs, guides, and reference materials

• Ability to plan and manage training rollouts from concept to execution.

Technical Knowledge

• Deep hands-on knowledge of SynXis CRS.

• Beneficial familiarity with key hospitality systems such as:

  • Booking engines

  • OTA platforms

  • PMS/RMS

  • Channel managers

Soft Skills & Mindset

• Excellent communication and presentation skills.

• Ability to explain complex processes simply and clearly.

• Strong customer-service orientation and patience with learners at different skill levels.

• High cultural awareness and experience working with global teams.

• Skill in storytelling and using real-case scenarios to enhance learning.

Additional Advantages

• Experience in hotels, call centers, or brand distribution teams.

• Excellent English; additional languages are an asset.

• Willingness to travel for onsite training when required.

• Flexibility to deliver training across global time zones.

Sounds too good to be true? Don’t wait. Hit ‘apply’ now!

We are committed to equal opportunity for everyone. Employment-related decisions are made solely on the basis of individual qualifications and ability, without regard to any personal feature.